Andrea Spencer's Resume

Andrea Nicole Spencer
Jacksonville, Florida 32208 United States

OBJECTIVE

I am a dedicated and self-motivated public safety professional with over four and a half years experience. I am in search of a position that will allow me to apply my knowledge and skills effectively and progressively.

EDUCATION
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January 1998 - June 1999	First Coast High School	590 Duval Station Rd, Jacksonville, FL 32218
High School Diploma General Education 2.5 Grade Point Average -

WORK EXPERIENCE
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June 2006 - September 2007 Fire and Rescue Communications Officer	Jacksonville Fire and Rescue	515 N Julia St, Jacksonville, FL 32202
Answering multiple phone lines for both emergency and non-emergency calls for Fire and EMS service. Providing assistance and pre-arrival instructions to callers based on EMD protocols and department procedures. Dispatching calls based on priority and location. Coordinating tasks with different agencies for mutual aid responses. Monitoring multiple radios and maintaining accurate status on units. Daily usage of communications equipment including CAD and 800MHZ radio systems. -
August 2005 - June 2006 Regional Duty Officer	Florida Highway Patrol	908 N Jefferson St. Ste F, Jacksonville, FL 32202
Answering multiple phone lines for service. Providing assistance to various law enforcement agencies, citizens and motorists. Dispatching units for calls based on nature, priority, and location. Dispatching regionally for more than seven different law enforcement agencies. Daily usage of CAD and 800MHZ radio system. -
January 2003 - August 2005 Emergency Communications Officer	Jacksonville Sheriff's Office	501 E Bay St, Jacksonville, FL 32202
Answering multiple phone lines for both emergency and non-emergency police service calls. Dispatching calls based on priority and location. Coordinating tasks with different agencies for mutual aid responses. Monitoring multiple radios and maintaining accurate status on units. Daily usage of communications equipment including CAD and 800MHZ radio systems. -

CERTIFICATIONS

First Responder, Emergency Medical Dispatch (EMD), and APCO

SKILLS

Over 4 years Call Center experience. Knowledge of office practices and procedures Active listener Ability to identify and use reso urces to resolve problems Knowledge of computer software and appli cations Proficient use of the internet and intranet Ability to follow directions Organization and maintenanceof files and records Proficency in Windows based programs including Word and Excel Multifunctional in radio communication dispatch Documenting, recording, and processing information Ability to micro-manage. Knowledge of schedules and spreadsheets Knowledge of clerical and administrative procedures Ability to work Effective written and oral skills Ability to use range of resources to gather information Typing speed of 45wpm Ability to remain calm and professional during emerg ency and stressful situations Experienced NCIC/FCIC data entry operator Ability to review data for accuracy and completeness Correct grammar usage Ability to effectively communicate using the English language. Use of mathematics to solve problems Ability to work independently

Andrea Spencer's Resume (Last updated September 22nd 2007)